Frequently Asked Questions
What is integrative healthcare and how is it different from conventional healthcare?
Integrative healthcare combines the best of conventional medicine with evidence-based complementary or holistic approaches. Instead of just treating symptoms, we focus on finding and addressing the root causes of illness. Our providers look at your whole health, mind, body, and spirit, to create a personalized care plan that supports healing and long-term wellness.
For more information, please see our article titled “What is Integrative Healthcare?”.
Do you have a doctor I can schedule an appointment with?
At this time, we don’t schedule direct appointments with a physician. However, our collaborative physician works closely with and supervises our nurse practitioners and medical team, guiding all medical decisions at Two Roads. Our highly trained nurse practitioners provide excellent patient-centered care—you’ll be in trusted hands with them.
Do you accept insurance, and what kind?
Yes, we accept a variety of insurance plans for many of our services. Coverage depends on your specific provider and the service you’re receiving. Our billing team is happy to verify your benefits and explain your options before your first appointment.
In most locations, we accept: Aetna, Anthem BCBS, United Healthcare, UMR, U of I Student Resources, BCBS of Illinois, Medicare, Cigna, Web TPA, Tricare, and Molina.
Click for more information about billing, insurance, and self-pay options at Two Roads Wellness Clinic®.
What is the membership option, and how does it work?
Our membership program allows you to receive ongoing care at a discounted rate. Memberships are designed to make integrative healthcare more affordable and consistent.
We have memberships available for mental health therapy, life coaching, mental health medication, primary care, spa services, weight management, and sauna.
To sign up for a membership, please contact the front desk at the location most convenient to you. You can cancel your membership at any time in writing by completing the cancellation form.
What is your cancellation and no-show policy?
We kindly request at least 24 hours’ notice if you need to cancel or reschedule an appointment. Missed appointments or cancellations with less than 24 hours’ notice are subjected to a cancellation fee of $80, regardless of the reason for the cancellation. This ensures we can offer appointment times to other patients in need and respects the time of your provider.
What types of services do you offer?
Two Roads Wellness Clinic® provides a wide range of services, including:
Chronic health support for autoimmune conditions, lyme, and more
How does the DNA test work?
Our DNA test is a simple, non-invasive cheek swab. Once your sample is collected, it is sent to a certified lab for analysis. Results are reviewed with you by your provider, who will help you understand how your genetics may influence your nutrition, health risks, and lifestyle needs.
This is used across your care with all members of your care team including your nurse practitioner, mental health therapist, physical therapist, massage therapist, and/ or coach to prioritize a personalized approach to your health and wellness.
How does your lab work?
We offer in-house labs utilizing Quest Diagnostics for processing. Your provider will explain what tests are recommended, how to prepare, and when to expect results.
How long does my first appointment last?
During your first appointment, we review your health history, listen to your concerns, and create a personalized care plan. Initial appointments typically last 60 minutes for medical, 45 minutes for physical therapy, and 53 minutes for mental health therapy and coaching. Massage appointments are based on the time you reserved.
How long are follow-up appointments?
Follow-up visits vary depending on the type of service but generally last 30 minutes for medical and physical therapy and 53 minutes for mental health therapy and coaching.
Where are your clinics located?
We currently have locations in Champaign, Danville, Mahomet (IL), and Covington (IN).
Do you offer virtual visits?
Yes! We provide telehealth appointments for many of our services, making care accessible from the comfort of your home. This is available for all mental health services and for follow up medical appointments unless otherwise directed by your provider.
How do I schedule an appointment?
You can schedule by calling, texting, or emailing our office using our contact page to access the location nearest to you, or visiting our Champaign, Danville, Mahomet (IL), and Covington (IN) pages.You can also schedule through your patient portal if you’re an existing client.
What should I bring to my first appointment?
Please bring:
A valid photo ID
Insurance card (if applicable)
Any recent lab results or medical records
A list of current medications and supplements
What is integrative medicine good for?
At Two Roads Wellness Clinic®, we believe integrative medicine can be helpful for people looking for ways to support chronic conditions like anxiety, depression, autoimmune issues, hormonal imbalances, fatigue, and more. Integrative medicine focuses on prevention and root-cause healing, not just symptom management. Integrative medicine combines all aspects of conventional and holistic or alternative therapies. The actual treatment plan is based on what that individual person needs. It's not just holistic and natural and may not even incorporate those aspects into the person's care if they don't want that. For example, they may only want medication management and that would be available if desired.
Who is integrative healthcare right for?
Our approach is ideal for anyone who wants to take a proactive, whole-person approach to their health. Whether you’re managing stress, supporting long-term wellness, or recovering from illness, we create a plan that meets your needs.
What types of mental health therapy do you offer?
We provide individual therapy, couples counseling, family therapy, and group support options. Our licensed therapists can support you with anxiety, depression, grief, trauma, life transitions, and more.
How do I know if therapy is right for me?
Therapy can benefit anyone experiencing stress, big life changes, or emotional challenges or who just wants to improve their mental health and relationships. Our intake team will match you with a therapist who fits your goals and needs.
Do you offer support for perimenopause and menopause?
Yes, we provide bio-identical hormone therapy, lifestyle support, and lab testing to help balance hormones and ease symptoms like hot flashes, mood changes, and sleep disruptions.
Do you offer nutrition support?
Yes! Our team creates personalized plans for weight management, gut health, blood sugar balance, and other concerns. They work with you to make sustainable, realistic changes.
How do I prepare for my lab work?
Your provider will let you know if you need to fast or avoid certain medications before testing. Most labs are quick and results are usually available within a few days.
Do you accept HSA or FSA cards?
Yes, most of our services can be paid for using your HSA or FSA benefits.
Are you accepting new patients?
Yes! We welcome new patients at all of our locations in Champaign, Mahomet, Danville (IL), and Covington (IN). Appointments can often be scheduled within a week.
Is there parking available?
Yes, each of our clinics has convenient, free parking right outside the building.